How to Prepare for the VMC Verification Phone Call: What Validators Actually Ask

The VMC verification phone call is a mandatory step where the certificate authority (CA) confirms your identity, employment, and authority to request the certificate. This step helps prevent fraud and ensures only authorized representatives can obtain a VMC for your organization.

• Authorized signatory contact: The call is made to the authorized signatory listed in your VMC application—not just any employee.
• Publicly listed phone number: The phone number used must be publicly listed in an official directory or business registry.

• Identity Confirmation: Provide your full name and job title, and confirm that you are the person listed on the application.
• Employment Verification: State your relationship to the company (e.g., employee, officer, authorized agent) and your authority to request the VMC on behalf of the organization.
• Order and Organization Details: Confirm the name of your organization as it appears in the commercial register, the domain(s) for which the VMC is being requested, and the trademarked logo with its registration details.
• Contact and Communication: Provide the phone number and email address from your application, and verify you can receive and respond to official communications from the CA.
• Security and Compliance Questions: Be prepared to confirm recent actions (such as uploading documents or responding to CA emails) and, if requested, answer basic security questions to verify your identity.

• Ensure signatory availability: Make sure the authorized signatory is available at the listed phone number during business hours.
• Prepare documentation: Have your business registration, trademark certificate, and VMC application details ready for reference.
• Be ready for questions: Be prepared to answer questions about your role, the organization, and the VMC order.
• Verify public phone listing: Double-check that your company’s phone number is correctly listed in public directories.
• Respond to missed calls: If you miss the call, respond promptly to reschedule with the Certificate Authority (CA).

• Successful validation: If all answers are satisfactory, the Certificate Authority (CA) will proceed with the final steps of validation and issue your VMC.
• Additional requirements: If there are discrepancies or missing information, you may be asked to provide additional documentation or clarification.

• Unavailable contact person: The designated contact is not available or does not answer the phone.
• Unlisted or mismatched phone number: The phone number is not publicly listed or does not match business records.
• Unauthorized respondent: The person answering the call is not authorized or cannot answer key questions.
• Inconsistent information: There is inconsistent or incorrect information between your application and public records.

• Authorized signatory prepared: The authorized signatory is available and fully briefed on the VMC process.
• Documentation ready: All required documents are prepared and match the details in your application.
• Accurate public directory listing: Your company’s public directory listing is accurate and up to date.
• Correct contact details: All contact information in the application is correct and current.

Find more answers in our VMC and BIMI FAQ section.

Being prepared for the VMC verification phone call ensures a smooth, successful certification—review your details, have your documents ready, and make sure the right person is available to answer the call.